Question 1

How do I order at RPD.ch?

Accepted Answer

Select your desired product, add it to the cart and follow the checkout process. You can order as a guest or create an account.

Question 2

Can I cancel my order?

Accepted Answer

Yes, as long as the order hasn't been shipped yet, you can cancel it. Contact us by email at info@rpd.ch.

Question 3

Will I receive an order confirmation?

Accepted Answer

Yes, after completing your order you'll receive a confirmation email with all details.

Question 4

Can I order as a guest?

Accepted Answer

Yes, you can order without registration. However, an account offers benefits like order history and faster checkout.

Question 5

How much does shipping cost?

Accepted Answer

Shipping is free for orders over CHF 15. Below that, the flat shipping fee is CHF 5.90.

Question 6

How long does delivery take?

Accepted Answer

Orders received by 4:00 PM are usually shipped the same day. Delivery takes 1-3 business days within Switzerland.

Question 7

Do you deliver internationally?

Accepted Answer

Currently we only deliver within Switzerland and to Liechtenstein.

Question 8

Can I track my order?

Accepted Answer

Yes, after shipping you'll receive an email with the tracking number.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, TWINT, PayPal, invoice payment, and installments.

Question 10

Is invoice payment possible?

Accepted Answer

Yes, you can conveniently order on invoice. The payment term is 30 days.

Question 11

Do you offer installment payments?

Accepted Answer

Yes, we offer installment payments up to 12 months. The option is shown at checkout.

Question 12

Is payment secure?

Accepted Answer

Yes, all payments are processed through SSL-encrypted connections.

Question 13

How can I return an item?

Accepted Answer

You have 14 days from receipt to return the item. Contact us by email and we'll send you a return label.

Question 14

Who pays for return shipping?

Accepted Answer

For returns within the withdrawal period, we cover the costs.

Question 15

When will I receive my refund?

Accepted Answer

The refund is processed within 5-10 business days after receipt of the return.

Question 16

Can I exchange an item?

Accepted Answer

Yes, contact our customer service and we'll arrange the exchange for you.

Question 17

Are the products original?

Accepted Answer

Yes, we exclusively sell original and high-quality products from renowned manufacturers and our own brand RPD.

Question 18

What if a product doesn't fit?

Accepted Answer

Please check compatibility before purchasing. Our customer service is happy to help with any questions.

Question 19

Is there a warranty on the products?

Accepted Answer

Yes, all products have a warranty according to legal regulations. For private label products, we offer a 24-month warranty.

Question 20

How do I create an account?

Accepted Answer

Click on 'Sign in / Register' and follow the instructions. You only need an email address and a password.

Question 21

How can I reset my password?

Accepted Answer

Click on 'Forgot password' on the login page and follow the instructions.

Question 22

Can I delete my account?

Accepted Answer

Yes, contact us by email at info@rpd.ch and we'll delete your account.

Häufig gestellte Fragen

Orders

Shipping

Payment

Returns & Exchange

Products

Account

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