Terms and Conditions

These Terms and Conditions apply to all orders placed via the online shop rpd.ch. By placing an order, the customer accepts these Terms and Conditions.

The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. By submitting an order, the customer makes a binding offer. The contract is concluded when we accept the order by sending an order confirmation by email.

All prices are in Swiss Francs (CHF) and include statutory VAT. Shipping costs are shown separately. We accept the following payment methods: credit card (Visa, Mastercard), TWINT, PayPal, purchase on invoice and instalment payments.

Delivery is available within Switzerland and to Liechtenstein. Orders placed before 3:00 PM are generally dispatched on the same business day. The delivery period is 1–2 business days. Shipping is free for orders of CHF 15 or more.

The customer has the right to withdraw from the contract within 30 days of receiving the goods without giving any reason. The goods must be returned unused, in perfect condition and in their original packaging. Returns are registered via the returns portal on rpd.ch. Return shipping costs are borne by the customer. If the goods are defective or a wrong item was delivered, RPD.ch covers the return shipping costs and provides a return label. For orders placed before 5 October 2026, RPD.ch covers the return shipping costs. The purchase price is refunded within 5–10 business days after the goods have been received and inspected.

The statutory warranty provisions apply: all products carry the statutory 2-year warranty. Please contact our customer service in the event of a defect.

The liability of iReparatur.ch / remarket.ch GmbH is limited to wilful misconduct and gross negligence. Liability for slight negligence is excluded to the extent permitted by law.

We use Cloudflare Turnstile to protect login, registration, contact, shipment tracking, returns, support chat and checkout from automated abuse. Our support chat can respond with AI; a member of our team takes over when needed. Sections 12, 15 and 17 of our Privacy Policy explain the technical data processed by Turnstile, how chat content is handled and possible transfers to the USA.

Swiss law applies. The place of jurisdiction is Basel-Stadt, Switzerland.

The loyalty programme is available exclusively to registered private customers (B2C). Each paid order earns 10 points per CHF 1 of net merchandise value; 200 points equal CHF 1 off, redeemable from 1,000 points and up to a maximum of 50 % of the order value. A verified product review earns 500 points, a successful referral 1,000 points. Bonus credits are capped at 10 review bonuses and 10 referral bonuses per customer per rolling year. Referral points are only credited once the referred person has paid for their first order; a registration without a purchase creates no entitlement. The referrer must also have at least one paid order of their own. Self-referrals, multiple accounts and automated reviews are excluded. Points have no cash value, are non-transferable and lapse when the customer account is deleted. If an order is cancelled or returned, the points earned from it are reversed. In cases of abuse we reserve the right to remove points; the programme may be changed or discontinued at any time, with points already earned remaining redeemable for 90 days.

Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall not be affected. As of: October 2026.