Question 1

How can I order at RPD.ch?

Accepted Answer

You can easily order through our online shop. Select your desired product, add it to the cart and follow the checkout process. You don't need a customer account — guest orders are also possible.

Question 2

Can I order by phone or email?

Accepted Answer

Yes, you can call us at 061 511 22 44 (Mon–Fri, 9am–6:30pm) or send an email to info@rpd.ch. We're happy to help with your order.

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

As long as your order hasn't been shipped yet, you can request changes or cancellations by email to info@rpd.ch. After shipping, cancellation is no longer possible — but you can return the product within 30 days.

Question 4

Will I receive an order confirmation?

Accepted Answer

Yes, immediately after your order you'll receive an automatic confirmation email with your order number and all details. Please also check your spam folder.

Question 5

Can I order on invoice?

Accepted Answer

Yes, you can order on invoice. Buying on invoice is handled by our partner Powerpay (MF Group) and requires a successful credit check. The payment term is 14 days for an e-mail invoice and 44 days for a paper invoice.

Question 6

Do you offer volume discounts or B2B prices?

Accepted Answer

Yes, for business customers and larger orders we offer attractive B2B conditions. Contact us at b2b@rpd.ch or through our B2B portal for a custom quote.

Question 7

How much does shipping cost?

Accepted Answer

For orders from CHF 15, shipping is free throughout Switzerland. For orders under CHF 15, A-Post costs CHF 9.00 and B-Post CHF 7.00.

Question 8

How long does delivery take?

Accepted Answer

Orders received by 3:00 PM are shipped the same working day. Delivery takes 1–2 business days with A-Post and 2–3 business days with B-Post; Express arrives the next business day.

Question 9

Can I track my shipment?

Accepted Answer

Yes, after shipping you'll receive a tracking number from Swiss Post by email. You can check the current status of your delivery at any time on post.ch.

Question 10

Do you also deliver internationally?

Accepted Answer

Currently we deliver exclusively within Switzerland and to Liechtenstein. International deliveries are not available at this time.

Question 11

What happens if I'm not home during delivery?

Accepted Answer

Swiss Post will leave a collection notice in your mailbox. You can then pick up your package at the nearest post office.

Question 12

What payment methods are accepted?

Accepted Answer

We accept: Credit cards (Visa, Mastercard), TWINT, PayPal, Invoice (buy on invoice), Prepayment (bank transfer), and Installments.

Question 13

How does installment payment work?

Accepted Answer

With our partner HeyLight you can pay for your order in up to 12 monthly installments at 0% interest. Simply select "Installment payment" as your payment method at checkout. There are no additional costs.

Question 14

Is buying on invoice safe?

Accepted Answer

Yes. You only pay after you've received your goods. Buying on invoice is handled by our partner Powerpay (MF Group) and requires a successful credit check. The payment term is 14 days for an e-mail invoice and 44 days for a paper invoice.

Question 15

When will my credit card be charged?

Accepted Answer

Your credit card is charged at the time of order. In case of cancellation or return, the refund is credited to the same credit card.

Question 16

Can I pay with TWINT?

Accepted Answer

Yes, you can select TWINT as your payment method at checkout. RPD.ch is an online-only shop with no physical store.

Question 17

How long is the return period?

Accepted Answer

You have 30 days from receipt to return products without giving a reason. The goods must be unused and in their original packaging.

Question 18

How do I return a product?

Accepted Answer

Register your return in our returns portal: enter your order number and email, choose the items and put the return slip in the parcel. You pay the postage and drop the parcel off at the post office. For defective or wrongly delivered items we send you a free return label.

Question 19

When will I receive my refund?

Accepted Answer

After receipt and inspection of the return, the refund is processed within 5–10 business days to the original payment method.

Question 20

What warranty do I get?

Accepted Answer

All products at RPD.ch carry the statutory 2-year warranty under Swiss law. If something is defective, contact us with your order number and we'll sort out the next steps with you.

Question 21

Can I exchange a product?

Accepted Answer

Yes, you can exchange a product for another within the 30-day return period. Contact us and we'll arrange the exchange.

Question 22

Are your products original?

Accepted Answer

We offer both original products from renowned brands (Baseus, Hoco, Joyroom, Anank, etc.) as well as our RPD private label. All products undergo quality control.

Question 23

How do I find the right accessories for my device?

Accepted Answer

Use our compatibility filters in the shop sidebar. Select your device model and only compatible products will be shown. Not sure which model you have? Our device identifier shows you in seconds which device you own.

Question 24

Are the tempered glasses easy to apply?

Accepted Answer

Yes, all our tempered glasses come with step-by-step instructions and cleaning accessories. For most models, application takes only 2–3 minutes.

Question 25

What does "MagSafe compatible" mean?

Accepted Answer

MagSafe-compatible products contain integrated magnets that work with Apple's MagSafe system. You can wirelessly charge and magnetically attach compatible accessories.

Question 26

Do you also offer spare parts?

Accepted Answer

Yes, we carry LCD/OLED displays, batteries, and repair tools for various smartphone and tablet models.

Question 27

How do I find out which phone or device model I have?

Accepted Answer

No problem – our “Which device do I have?” page has step-by-step guides for every device type: iPhone, Samsung, iPad, Apple Watch, MacBook and AirPods. Or pick your model directly in the finder and we'll only show matching accessories.

Question 28

Which port (USB-C or Lightning) does my device have?

Accepted Answer

In short: iPhone 5 to 14 charge via Lightning; from the iPhone 15 and on practically all current Android devices it is USB-C. Our guide “Which port does your device have?” compares all connectors – including matching cables and chargers.

Question 29

Do I need a customer account?

Accepted Answer

No, you can also order as a guest. However, a customer account offers benefits like order history, saved addresses, and a faster checkout experience.

Question 30

How can I reach customer service?

Accepted Answer

You can reach us by email (info@rpd.ch), phone (061 511 22 44, Mon–Fri 9am–6:30pm), or through our contact form. We usually respond within 24 hours.

Question 31

Can I pick up my order?

Accepted Answer

No, RPD.ch is an online-only shop. We ship every order from our warehouse in Basel with Swiss Post, free from CHF 15.

Question 32

How can I unsubscribe from the newsletter?

Accepted Answer

At the bottom of every newsletter you'll find an "Unsubscribe" link. Alternatively, you can contact us by email and we'll remove you from the mailing list.

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